Privacy Policy

Astarte Aquaria

Last updated: [07/03/26]

Astarte Aquaria respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you interact with us in-store, on our website, or through our online services.

1. Who We Are

Astarte Aquaria is an aquatics retail business providing aquarium livestock, equipment, and related products both in-store and online.

If you have any questions about this privacy policy or your data, you can contact us at:

Email: [info@astarteaquaria.co.uk]
Website: www.astarteaquaria.com

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide to us

Name

Email address

Phone number

Billing and delivery address

Account details (if you create an account on our website)

Loyalty scheme information

Purchase history

Information collected automatically

When using our website we may collect:

IP address

Device type

Browser type

Pages visited and website usage information

This information is typically collected through cookies or analytics tools.

3. How We Use Your Information

We use your personal information to:

Process orders and deliver purchases

Provide customer support

Manage our loyalty rewards programme

Communicate with you about orders or enquiries

Improve our website and services

Send marketing communications (only if you have opted in)

We only process your data where we have a legal basis to do so, including:

Contract fulfilment (processing your orders)

Legitimate business interests

Legal obligations

Your consent (for marketing communications)

4. Loyalty Programme

If you sign up for our in-store loyalty programme, we may store information about your purchases and points balance. This information is used solely to operate the rewards scheme and improve customer service.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to provide our services, such as:

Payment processors

Delivery and courier companies

Website hosting providers

E-commerce platform providers

IT and security services

These partners only process your data on our behalf and must keep it secure.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your data is stored securely and only accessible to authorised personnel.

7. How Long We Keep Your Data

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Request data portability

Withdraw consent for marketing at any time

To exercise these rights, please contact us using the details above.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this privacy policy from time to time. Any updates will be posted on our website.